FAQ / Support Center
Why does my floor look different from the sample in the showroom?
Are all warranties the same?
Are hardwood floors cost-effective?
Is it necessary to seal stone surfaces?
Does wood flooring provide good acoustics?
How do I restore my pre-finished wood floor to look new again?
What type of sealer should I use on my granite?
Can I over-seal my granite?
How often do I apply sealer?
Why can’t I use marble on my kitchen countertop?
Will I have small pits in my granite counters?
Why is the floor beneath my rugs lighter than the rest of my wood floor?
How do I clean my granite?
What types of chemicals should I avoid on my quartz?
Is hardwood flooring suitable for kitchens and bathrooms?
What’s the difference between pre-finished and unfinished wood flooring?
What countertop finishes are available?
Wood Flooring: What is “underlayment?”
How long do wood floors last?
What is the best countertop material?
What is the difference between granite and marble?
Can granite be damaged?
What is a floating floor and does it move?
Can solid hardwood flooring be installed in the basement?
How do I get color samples of surface products?
How long does it take to install my kitchen countertop?
Does it harm the environment to harvest wood for wood flooring?
How can I determine the level of craftsmanship of the fabricator or installer?
What is a “standard” countertop?
I am familiar with Corian, but what other solid surface products are available?
What types of sinks are available?
What are some disclaimers for installing Travertine Tile?
For wood flooring, what is “below grade,” “on grade,” or “above grade?”
Which countertops are heat resistant?
What are the main differences between the various countertop surfaces?
Will my wood floor have color variations?
What is meant by “acclimate” a hardwood floor?
Which installation method should I choose for my wood flooring?
Is it safe to put a slow cooker or electric skillet on my stone countertop?
With so many wood species to choose from, how do I select one?
What is the most durable hardwood floor available?
What is “etching?”
How do the prices of solid surface, quartz, and granite compare?
Why are there gaps between the boards on my wood floor?
Will my pre-finished floor have a beveled edge?
What is an “upgraded” countertop?
Where can hardwood flooring be installed?
What advice to you have for using slate tile?
What are some basic tile care instructions for Porcelain and Ceramic?
Do I have to buy the whole slab/sheet?
Can hardwood flooring improve indoor air quality?