Ryan Mendlik Before & After Photos
Hello Mr. Mendlik,
We are terribly sorry you had a difficult experience with your countertops recently. I see from our notes, we installed your countertops on April 18th. At the time of install, we had difficulties with the installation of the sink you provided. My notes state that it is was an existing sink and a rather old one at that. It appears to be something from around the 1960’s or so. The sink was designed to be installed into a top with a wood base. Something that is not quite as thick as a granite countertop. At that time, you stated that you should have probably purchased a new sink. We made arrangements to return and make some adjustments to the sink. This was done on 5/4/17. The job was not fully completed due to a corner shelf that was fabricated. The shelf was fabricated correctly. However, there were no supports installed at the job site prior to the installation of the countertops. Also, at the time of install there was not a contractor on site to question or assist with this issue. Thus, we left the piece uninstalled. We spoke with you and you stated you would install it yourself. We provided some direction as to how to go about this and, as our technician was coming out to adjust sink, we asked him to take a look at it and be certain it was installed ok and there were not issues with it.
We are now in June, approximately one month later, and you had called back for two additional pieces. We gave you a price to template and install the pieces. You then called back and asked about a lesser price if you provided the measurements. We provided you with a lesser price to do them without a template. These are two small pieces, 12” x 25”. The pieces still have to be drawn in auto-cad, cut out, polished and finally a truck sent to install them. Originally, we sold you 44 sq. ft. of countertops. It actually was 44.9 sq ft. The sq. foot cost was $47.99. A fairly standard price around Omaha. You also stated in your review that you went elsewhere and found a shop to do it at 1/3 the cost. This all taken care of within 45 minutes of you receiving our final price to fabricate the additional pieces.
We uploaded the before and after photos of your job to https://www.premiercountertops.com/ryan-mendlik-before-after-photos/ for you to review.
Any further questions, please feel free to call me at 402-991-7258. Sorry for being unable to accommodate your additional needs.